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TRUST® Technician Training DVD
A first-ever video demonstration of the best-practices of the best-in-class service and maintenance technicians who consistently create the highest customer satisfaction AND produce the best sales results with service agreements, accessory/enhancement, generate highly-qualified sales leads and sell replacement systems.
This DVD is divided into 33 sections or “Sales Bytes®” that illustrate the kind of approach or behavior most contractors would like to see their technicians use.
- Professional appearance
- Meet and greet the customer
- Confirming the reason for the call
- Setting expectations for the call
- Inviting the customer to observe
- Engaging the customer
- Discovering customer needs
- Offering service agreements
- Renewing service agreements
- Offering enhancements
- Creating a sales lead
- Making a sale
- Handling objections
- Using financing to make the sale
- Much more!
Includes a digital copy of the Companion Workbook.